Returns

Return Procedure:

To return a product, please send an email to support@ecolone.com to notify us of your intent to return an item or items. Please include your name, the items you plan to return, and the reason for the return. We will refund all qualifying returns to your credit card or PayPal account within 7 days of receiving your return. Please note that customers are responsible for return shipping original shipping charges will not be refunded, unless the return is a result of our error, in which case we will email you a return label to print out and use. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will gladly replace any damaged or defective item immediately and will cover the cost of shipping the faulty product back to us. Please email customer service as soon as possible at support@ecolone.com in the event you receive damaged or incorrect products.

Items that qualify for our 20-day return policy:

  • Unopened and unused skin care, makeup or hair and body care within 14 days of purchase with the original packaging.

Items that are not returnable/refundable:

  • Trial and Travel Kits
  • Used skin care, makeup, hair or body care
  • Sale or Clearance items
  • Gift Cards

If you chose to return an item from an order that qualified for a promotion, such as a gift with purchase, a discount, or free shipping, the value of that promotion will be removed, causing a deduction in the refund amount. If returning an item that qualified you for a "gift with purchase" offer, please return the promotional item as well, to avoid the value of the item being deducted from your refund.

For all returns we receive that exceed the 14-day limit, we reserve the right to deny a refund, to partially refund, or issue store credit, at our discretion. For that reason, we strongly encourage you to email us at support@ecolone.com before returning product for a refund, to make sure you are eligible.

Exchanges (if applicable): 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ecolone.com.